Introduction
NoMetric ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services,
including our website and broadband services.
By using our services, you agree to the collection and use of information in accordance with this policy.
If you have any questions about this Privacy Policy, please contact us.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
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Name and contact information (email address, phone number)
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Billing and service addresses
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Payment information (processed securely by our payment providers)
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Service preferences and requirements
Automatically Collected Information
We automatically collect certain information when you visit our website:
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IP address and device information
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Browser type and version
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Pages visited and time spent on our website
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Referring website information
How We Use Your Information
We use the information we collect for the following purposes:
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Service Provision: To provide and maintain our broadband services, process orders, and manage your account
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Customer Support: To respond to your inquiries, provide technical support, and address service issues
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Payment Processing: To process payments and manage billing through our secure payment providers
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Service Improvement: To analyze usage patterns and improve our services and website
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Legal Compliance: To comply with applicable laws, regulations, and legal processes
Data Sharing and Disclosure
Important: We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Service Providers
We share information with trusted third-party service providers who assist us in operating our business and providing services:
Payment Processors
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Stripe: For secure credit and debit card processing
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GoCardless: For direct debit payment processing
Fiber Network Operators
Required Data Sharing: To facilitate the installation of broadband services, we are required to share certain customer information with fiber network operators.
This includes sharing with operators such as:
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Openreach - BT's infrastructure division
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CityFibre - Alternative fiber network provider
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Other authorized fiber operators as required for service provision
Information shared with fiber operators includes:
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Customer name
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Service address
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Contact telephone number
This data sharing is necessary to fulfill our contractual obligations and provide you with broadband services.
Fiber operators use this information solely for service installation and maintenance purposes.
Website Analytics
Privacy-First Analytics: We use a self-hosted version of Plausible Analytics, which is designed with privacy in mind.
We use Plausible Analytics to understand how visitors use our website. Plausible is:
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Self-hosted: We control our own analytics data and infrastructure
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Privacy-compliant: No personal data is collected or stored
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GDPR compliant: No cookies are used for tracking
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No cross-site tracking: Data is isolated to our website only
Plausible only collects anonymous, aggregated statistics such as page views, referrers, and general geographic location (country level only).
No individual user behavior is tracked or stored.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
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Encryption of data in transit and at rest
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Secure payment processing through Stripe and GoCardless
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Regular security assessments and updates
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Limited access to personal information on a need-to-know basis
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Secure hosting infrastructure with regular backups
Your Rights
Under UK data protection law, you have the following rights regarding your personal information:
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Right of Access: Request a copy of the personal data we hold about you
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Right of Rectification: Request correction of inaccurate or incomplete data
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Right of Erasure: Request deletion of your personal data (subject to legal requirements)
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Right to Restrict Processing: Request limitation of how we process your data
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Right to Data Portability: Request transfer of your data to another service
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Right to Object: Object to processing of your personal data
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to:
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Provide our services to you
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Comply with legal obligations
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Resolve disputes and enforce agreements
When we no longer need your personal information, we will securely delete or anonymize it.
Some information may be retained for longer periods if required by law or for legitimate business purposes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: [email protected]
Address: Leigh Works, 116a Bradshawgate, Leigh, WN7 4NP
Complaints: If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at
ico.org.uk.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will:
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Update the "Last updated" date at the top of this policy
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Notify you of significant changes via email or through our website
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Provide you with an opportunity to review the changes before they take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.