Privacy Policy
How No Metric Limited collects, uses and protects your personal information.
No Metric Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal data when you use our website and services.
No Metric Limited is registered in England and Wales (company number 15784716). Our registered address is Leigh Works, 116a Bradshawgate, Leigh, WN7 4NP. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
We may collect the following types of personal data:
- Identity data — name, username or similar identifier
- Contact data — email address, postal address, telephone number
- Financial data — payment card details, bank account details, billing address
- Technical data — IP address, browser type and version, time zone, operating system
- Usage data — information about how you use our website and services
- Service data — data relating to the broadband, leased line or other services we provide to you, including installation address and connection details
How we collect your data
We collect personal data through:
- Direct interactions — when you sign up, place an order, submit a support ticket, or contact us
- Automated technologies — as you use our website, we may automatically collect technical data about your equipment, browsing actions and patterns
- Third parties — our wholesale network providers (Openreach, CityFibre, Freedom Fibre) may share installation and service data with us
How we use your data
We process your personal data for the following purposes:
- To provide and manage the services you have ordered
- To process payments and manage your account
- To communicate with you about your services, including service notifications and support
- To comply with our legal and regulatory obligations, including obligations under Ofcom’s General Conditions
- To detect and prevent fraud or other misuse of our services
- To improve our website and services
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
Legal basis for processing
We rely on the following legal bases under the UK GDPR:
- Contract — processing is necessary to perform the contract we have with you (e.g. providing broadband services)
- Legal obligation — processing is necessary to comply with our legal obligations (e.g. tax, Ofcom regulations)
- Legitimate interests — processing is necessary for our legitimate business interests (e.g. fraud prevention, improving our services), where those interests are not overridden by your rights
- Consent — where we ask for your consent for specific processing (e.g. marketing communications), which you can withdraw at any time
Data sharing
We may share your personal data with:
- Wholesale network providers — Openreach, CityFibre and Freedom Fibre, as necessary to deliver your broadband or leased line service
- Payment processors — to process your payments securely
- Regulatory authorities — Ofcom or other bodies where we are legally required to do so
- Professional advisers — lawyers, accountants and auditors where necessary
- Debt recovery agencies — where sums are owed and remain unpaid
We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes.
Data retention
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. Account and billing data is typically retained for 6 years after the end of your service to comply with tax and legal obligations.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to employees and contractors who have a business need to know.
Your rights
Under the UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of any inaccurate or incomplete data
- Erasure — request deletion of your personal data in certain circumstances
- Restriction — request restriction of processing in certain circumstances
- Portability — request transfer of your data to another provider
- Objection — object to processing based on legitimate interests
To exercise any of these rights, please email us at hello@nometric.co.uk. We will respond within one month.
Cookies
Our website uses essential cookies required for the site to function correctly. We do not use tracking cookies or third-party advertising cookies. If we introduce additional cookies in the future, we will update this policy and seek your consent where required.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data protection rights have been breached.